Patient Accessible Information Standard
The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.
The AIS aims to ensure that people who have a disability, impairment or sensor loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if:
- you need information in braille, large print or easy read.
- you need a British Sign Language interpreter or advocate.
- we can support you to lipread or use a hearing aid or communication tool.
Please tell the receptionist when you arrive for your next appointment, or call us on 01400 281220.
This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.
This information could be shared with other NHS and adult social care providers if they need it.
More information about The Accessible Information Standard can be found at NHS England Accessible Information
To request information in a different format please click here Accessible Information Form
Website Accessibility Information
Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.
Customise settings in:
- Have problems seeing the screen
- Find it difficult to use the mouse or keyboard
- Need help with language or reading websites
then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.