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Noticeboard

GDPR - On 25 May 2018 the new EU General Data Protection Regulation (GDPR) came into effect. Here is a copy of our Privacy Notice which includes information on how we use and protect your personal information, and your rights relating to this.


CHECK-IN SCREEN - Our new patient self check-in screen is up and running. It takes just a few seconds to use and is an effective way to increase efficiency at the reception desk and improve the patient experience. The reception staff will be encouraging patients to use it when they arrive for their booked appointments.



PRESCRIPTION CHARGES - If you pay for your prescriptions the NHS Prescription Charge increased to £8.80 for each item dispensed from 1st April 2018.



10 insider tips you don't know about your GP - NHS Vale Royal Clinical Commissioning Group Chair Dr Jonathan Griffiths has recently written a blog, giving you an insight into the world of general practice. 10 Insider Tips


SAVE TIME, DO IT ONLINE   - Order your repeat prescriptions online, book and cancel your appointments online. Please ask a member of our Reception team for details about how to register for Online access.


ARE YOU A CARER? If you help a family member, friend or neighbour that has a disability, has a mental illness, has a chronic illness, is frail or has a substance misuse problem with alcohol or drugs, we would like to provide you with relevant information.  Please complete one of our "AM I A CARER?" forms at the Reception desk click on the Carers link in our Further Information Index.


READ THE LATEST PRACTICE NEWSLETTER: LBMC Newsletter - Spring 2018



PRESCRIPTION REQUESTSWe require at least 3 FULL WORKING DAYS to prepare your paper or electronic prescription as per NHS standard. This excludes procurement and dispensing time which is subject to separate clinical and safety standards.  You may not request items which are not on your repeat list due to local health policy restrictions in that items which are used occasionally and are available at a pharmacy must be purchased at a pharmacy, whether you are exempt or not from prescription charges. We encourage patients to register for SystmOnline prescription ordering. Just ask a member of our reception team.

Practice Management

Alison Lowerson

Practice Manager

The Practice Manager is responsible for managing the work of all clinical and non-clinical staff to ensure service delivery in practice and all operational aspects to achieve excellent customer service, quality, cost and delivery performance in line with company strategy, goals and values. Provide support and direction to enhance performance, skills and knowledge of practice staff within the practice. To work closely with the organisation to deliver quality primary medical care and service to patients in line with CQC, GMC guidelines, Health & Safety, Employment and any other legislation.

Karen Turner

Deputy Practice Manager - supports the Practice Manager in all aspects of operational management of the practice in order to ensure the smooth running of the practice.

Administration

Evelyn Ryan

Finance Director - responsible for all financial aspects of the practice.

Shirley

Administrator - Data Quality

Michelle

Administrator/Secretarial support

Lauren

Provides administrative support to the partnership and management team.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Rayona

Reception Supervisor - responsible for leading our team of receptionists and ensuring the smooth day to day running of all reception functions.

Donna
Joanne
Deborah
Lorraine

Secretaries

Di

Provides comprehensive secretarial, typing and administrative support to the partnership and management team.

Michelle

Provides additional Secretarial support

 
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