This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


IMPORTANT MESSAGE REGARDNG CORONAVIRUS please click Coronavirus Patient Information for full details.

GP Partner Announcement - It is with sadness that we say farewell to our Practice Manager, Alison Lowerson who leave us on Friday 28 February.   Our Deputy Practice Manager, Karen Turner will be taking over in her absence until we have recruited a new Manager.


Dispensary - The Dispensary will be closed every Wednesday between 1.00pm and 2.00pm.

PRESCRIPTION REQUESTSWe require at least 3 FULL WORKING DAYS to prepare your paper or electronic prescription as per NHS standard. This excludes procurement and dispensing time which is subject to separate clinical and safety standards.  You may not request items which are not on your repeat list due to local health policy restrictions in that items which are used occasionally and are available at a pharmacy must be purchased at a pharmacy, whether you are exempt or not from prescription charges. We encourage patients to register for SystmOnline prescription ordering. Just ask a member of our reception team.

GDPR - On 25 May 2018 the new EU General Data Protection Regulation (GDPR) came into effect. Here is a copy of our Privacy Notice which includes information on how we use and protect your personal information, and your rights relating to this.

CHECK-IN SCREEN - Our new patient self check-in screen is up and running. It takes just a few seconds to use and is an effective way to increase efficiency at the reception desk and improve the patient experience. The reception staff will be encouraging patients to use it when they arrive for their booked appointments.

PRESCRIPTION CHARGES - If you pay for your prescriptions the NHS increased the Prescription Charge by 20 pence from £8.80 to £9.00 for each medicine or appliance dispensed from 1st April 2019. The cost of the prescription pre payment certificates (PPC) has been frozen for another year. For more information please click HERE.

SAVE TIME, DO IT ONLINE   - Order your repeat prescriptions online, book and cancel your appointments online. Please ask a member of our Reception team for details about how to register for Online access.

ARE YOU A CARER? If you help a family member, friend or neighbour that has a disability, has a mental illness, has a chronic illness, is frail or has a substance misuse problem with alcohol or drugs, we would like to provide you with relevant information.  Please complete one of our "AM I A CARER?" forms at the Reception desk click on the Carers link in our Further Information Index.

ARE YOU A MILITARY VETERAN? The Practice will be working to support and signpost military veterans to advice and support relating to their healthcare. In the meantime, for more about Veterans UK please click HERE


Rights & Responsibilities

GP Responsibilities

  • You will be treated as an individual and will be given courtesy and respect at all times.
  • You have the right to be treated confidentially.
  • Respect for religious, social and cultural beliefs will be honoured.
  • You will be given a choice in your treatment and included in decisions about your care and you will be encouraged to give feedback.
  • If your case is urgent you will able to see a doctor on the same day.
  • On registering as a new patient you will be offered a health check with the practice nurse.
  • If your doctor believes you need a specialist opinion then they will offer you a choice of provider through the Choose and Book system where this is available. You will be given a unique identifying number and a password during the consultation. Please contact the given telephone number within the required timescale to make your appointment.

Patient Responsibilities

  • We ask that you treat our doctors and staff with courtesy and respect. Please remember that our staff are working under doctors’ orders.
  • The first couple of hours of the morning can be extremely busy. Please keep telephone calls brief and if at all possible leave routine calls until later in the day.
  • Please ring for test results between 11:30 – 15:30.
  • Please attend appointments on time or give the practice adequate notice if you wish to cancel - someone else will most likely use that appointment. We really do not want you to be one of the Did Not Attend statistics on our electronic notice board.
  • An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made.
  • If you change your address, name, telephone number, mobile number or email address please let us know immediately. It does affect how we contact you regarding potential referral letters etc. and may mean a delay in your care.
  • Please leave clear details when ordering your repeat medication, including your full name and your address and allow 48 hours for your medication request to be completed in order for us to allow for accurate prescribing.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website