Repeat Prescriptions

To order a repeat prescription you can either order online (via the link at the top of this page), complete the paper repeat slip and post it in the box outside the dispensary, or post your repeat slip to us via Royal Mail.

You may also request repeat prescriptions in person at the dispensary.

We require at least 3 - 5 FULL WORKING DAYS to prepare your PAPER or electronic prescription. This excludes obtaining the supply of your medication and dispensing time which is subject to separate prescribing and safety standards.

The 3 - 5 FULL WORKING DAYS does however, not include bank holidays and weekends.  For example, if you submit your prescription on a Monday before 4pm it should now be ready on a Thursday.  If you submit it on a Friday evening it will not be collected until the Monday and therefore not ready until the Thursday. .

You may no longer be able to request items which are not on your repeat list due to local health policy restrictions for items used occasionally and available to purchase over the counter at pharmacies, whether you are exempt or not from prescription charges.

We would also like to ask that you don’t come to collect your medication until we have advised you to do so.  We don’t want you to make unnecessary trips if we can help it.  

Thank you for your continued goodwill, support and patience.

We encourage patients to order their medication online.  Please ask a member of staff how to register for SystmOnline.

EPS - The Electronic Prescription Service is a free and easy secure service, which sends your prescription electronically from your doctor's surgery to your chosen pharmacy.  If you wish to sign up please speak to a member of the Dispensary team.


Dispensary opening times: Monday to Friday 08.30 – 18:00.

Please note the Dispensary will be closed on the second Tuesday of each month from 12 noon - 4.30pm for training purposes.  

The dispensary is very busy in the mornings so if you need to speak to a member of staff in the dispensary please call 01400 281220 and select Option 1 any time after 10:00am.  

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

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