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Practice Management

Practice Manager

The Practice Manager is responsible for managing the work of all clinical and non-clinical staff to ensure service delivery in practice and all operational aspects to achieve excellent customer service, quality, cost and delivery performance in line with company strategy, goals and values. Provide support and direction to enhance performance, skills and knowledge of practice staff within the practice. To work closely with the organisation to deliver quality primary medical care and service to patients in line with CQC, GMC guidelines, Health & Safety, Employment and any other legislation.

Karen Turner

Deputy Practice Manager - supports the Practice Manager in all aspects of operational management of the practice in order to ensure the smooth running of the practice.

Administration

Evelyn

Finance Director - responsible for all financial aspects of the practice.

Shirley

Administrator - Data Quality

Michelle

Provides administrative support to the partnership and management team.

Lauren

Provides administrative support to the partnership and management team.

Sharon

Provides temporary administrative support to the partnership and management team.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Rayona

Reception Supervisor - responsible for leading our team of receptionists and ensuring the smooth day to day running of all reception functions.

Donna
Joanne
Lorraine
Susan

Secretaries

Di

Provides comprehensive secretarial, typing and administrative support to the partnership and management team on Mondays & Tuesdays.

Amy

Provides comprehensive secretarial, typing and administrative support to the partnership and management team on Wednesdays, Thursdays & Fridays.

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