CHANGES TO DISPENSARY OPENING HOURS
Please be aware that in order to work safely and continue to provide a service, the Dispensary will only be open from 10.00am - 1pm and 3pm - 5pm Monday-Friday. Our staff are working as hard as they can to maintain the service and we would be very grateful for you cooperation during this time. Please allow at least 5 working days for your request to be processed. We are currently dispensing medication ordered on 24 March and would ask that you only come to collect medication if you have received a text message advising that it is ready. If you are vulnerable and can ask someone else to collect medication for you, we would strongly encourage you to do so.
Following the Prime Ministers announcement this evening we would urge our patients to stay at home wherever possible. We are doing our utmost to dispense your medication and will text you once it’s ready. Please do not turn up on the off chance that it is ready and if you are trying to collect for someone else please check first. We cannot stress how important it is to heed the advice being given. Please stay at home and stay safe.
Online appointment bookings have been ceased
Please be aware that we are no longer accepting online bookings. All bookings must be made through Reception staff who will arrange for you to be telephoned in the first instance by a GP. They can then assess whether it is appropriate for you to visit the Surgery.
IMPORTANT MESSAGE REGARDNG CORONAVIRUS
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice. If your symptoms are serious, or get worse, NHS111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you cannot go online, or are advised to do so by the online service. For the latest Covid-19 advice please visit www.nhs.uk/coronavirus
Changes to the Practice
Following yesterday’s announcement from the Prime Minister and in line with recommendations from NHS.uk the Practice will be making some changes to how we continue to operate over the coming weeks. We will be keeping patients informed via our website and facebook page, and of course our Reception team will be available to speak to. Our Receptionists will be asking all patients questions regarding symptoms prior to booking any appointments.
Please bear with us as we are extremely busy at this time and calls will take longer than usual.
Many thanks from the team for your cooperation in what are difficult times for everyone.
GP Partner Announcement - It was with sadness that we said farewell to our Practice Manager, Alison Lowerson who left us on Friday 28 February. Our Deputy Practice Manager, Karen Turner will be taking over in her absence until we have recruited a new Manager.
Dispensary - The Dispensary will be closed every Wednesday between 1.00pm and 2.00pm.
PRESCRIPTION REQUESTS: We require at least 3 FULL WORKING DAYS to prepare your paper or electronic prescription as per NHS standard. This excludes procurement and dispensing time which is subject to separate clinical and safety standards. You may not request items which are not on your repeat list due to local health policy restrictions in that items which are used occasionally and are available at a pharmacy must be purchased at a pharmacy, whether you are exempt or not from prescription charges. We encourage patients to register for SystmOnline prescription ordering. Just ask a member of our reception team.
PRESCRIPTION CHARGES - If you pay for your prescriptions the NHS increased the Prescription Charge by 20 pence from £8.80 to £9.00 for each medicine or appliance dispensed from 1st April 2019. The cost of the prescription pre payment certificates (PPC) has been frozen for another year. For more information please click HERE.
GDPR - On 25 May 2018 the new EU General Data Protection Regulation (GDPR) came into effect. Here is a copy of our Privacy Notice which includes information on how we use and protect your personal information, and your rights relating to this.
CHECK-IN SCREEN - Our new patient self check-in screen is up and running. It takes just a few seconds to use and is an effective way to increase efficiency at the reception desk and improve the patient experience. The reception staff will be encouraging patients to use it when they arrive for their booked appointments.
SAVE TIME, DO IT ONLINE - Order your repeat prescriptions online, book and cancel your appointments online. Please ask a member of our Reception team for details about how to register for Online access.
ARE YOU A CARER? If you help a family member, friend or neighbour that has a disability, has a mental illness, has a chronic illness, is frail or has a substance misuse problem with alcohol or drugs, we would like to provide you with relevant information. Please complete one of our "AM I A CARER?" forms at the Reception desk click on the Carers link in our Further Information Index.
ARE YOU A MILITARY VETERAN? The Practice will be working to support and signpost military veterans to advice and support relating to their healthcare. In the meantime, for more about Veterans UK please click HERE
MB ChB 1991 (Bristol) MRCGP DRCOG DCH DFFP
In addition to her overall GP role she has specific expertise in female reproductive health care/contraception and fits both contraceptive implants and coils. She carries out Woman Health Clinics on Tuesday mornings.
Dr Longfield is available for consultations on Tuesdays, Thursdays and Fridays with telephone appointments in the morning and booked appointments in the afternoon.
MB BS 2001 (Newcastle) Bmed Sci MRCP DRCOG MRCGP
Dr Watson has a special interest in diabetes and is the Practice CQC Registered Manager. He also carries out joint injection clinics on Thursdays.
Dr Watson is available for consultations on Tuesdays, Thursdays and Fridays; with telephone appointments in the morning and booked appointments in the afternoon.
MB BS MRCGP
Dr Montague has been a partner in the practice since July 2015.
In addition to her overall GP role she has in interest in female reproductive health care/contraception and fits both contraceptive implants and coils. She carries out Woman Health Clinics on Wednesday mornings.
Dr Montague is available for consultations on Tuesdays, Wednesdays and Fridays, with telephone appointments in the morning and booked appointments in the afternoon.
MBChB (2004) MRCGP DCH DRCOG
Dr Roscoe joined the Practice on 30 January 2017 and has a special interest in minor surgery. She has a minor surgery clinic on Monday mornings.
Dr Roscoe is available for consultations on Mondays (all day), Wednesdays (all day) and Thursdays (am only), with telephone appointments in the morning and booked appointments in the afternoon.
Dr E Watson joined the Practice on 1 January 2018.
Dr E Watson is available for consultations on Mondays and Wednesdays, with telephone appointments in the morning and booked appointments in the afternoon.
Dr Phillips joined the practice on 4 January 2021 and is available for consultation on Mondays (all day), Tuesdays (all day) and Thursday (pm only), with telephone appointments in the morning and booked appointments in the afternoon.
Practice nurses are qualified and registered nurses. They can help with health issues such as immunisations, healthy living advice, sexual health, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.
Nicola joined us in February 2020. She is a Registered Nurse whose clinical role is to support both the practice staff and members of the Neighbourhood Team to identify and support people to reduce the risk of unplanned hospital admissions and to effectively support those individuals in the community, particularly patients who are frail. Nicola works with us three days a week on Mondays, Wednesdays and Fridays
Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (taking blood), blood pressure measurement, ECGs, minor dressings, and health checks. They may act as a chaperone when a patient or doctor requests one.
Our HCA provides clinics between 8.30am and 2.00pm Monday to Friday.
The Practice Manager is responsible for managing the work of all clinical and non-clinical staff to ensure service delivery in practice and all operational aspects to achieve excellent customer service, quality, cost and delivery performance in line with company strategy, goals and values. Provide support and direction to enhance performance, skills and knowledge of practice staff within the practice. To work closely with the organisation to deliver quality primary medical care and service to patients in line with CQC, GMC guidelines, Health & Safety, Employment and any other legislation.
Finance and Business Systems Manager
Provides Financial administrative and Systems support to the partnership and management team.
Compliance & Contracts Officer
HR & Training Officer
Administrators provide support to the partnership and management team.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Provides comprehensive secretarial, typing and administrative support to the partnership and management team on Monday to Fridays.
Nicky is our new Clinical pharmacist who joined us in August 2019. She is employed by the Federation and working with us every Tuesday and Friday.
She is a highly qualified expert in medicines and can help people in a range of ways. This includes carrying out structured medication reviews for patients with on-going health problems and improving patient safety, outcomes and value through a person-centred approach.
About clinical pharmacists
Clinical pharmacists work as part of the general practice team to improve value and outcomes from medicines and consult with and treat patients directly. This includes providing extra help to manage long-term conditions, advice for those on multiple medicines and better access to health checks. The role is pivotal to improving the quality of care and ensuring patient safety.
Having clinical pharmacists in GP practices means that GPs can focus their skills where they are most needed, for example on diagnosing and treating patients with more complex conditions. This helps GPs to manage the demands on their time.
The Midwives can be contacted on 01476 464334 (Grantham Health Clinic)
The team is available to provide nursing care at a patients’ home at the request of a doctor or the hospital.
The district nursing team can be contacted on 01476 567352.
A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.
The health visiting team are based at Grantham Health Clinics and can be contacted on 01476 590805.
Customer Service Assistant