Flu Campaign 20/21
For further information our flu campaign this year, please click Flu Clinics and what to expect
Issues with askmyGP
We are aware that there are continuing issues (weekly and on occasion daily!) issues with askmyGP. We do apologise for the inconvenience that this causes. Unfortunately these issues are out of our control on a local level and have to be rectified by the Company themselves. Please be assured that the matter has been escalated to the highest level on our and other Practices behalf. If you need to speak to a GP about an issue that cannot wait, we would recommend that you phone Reception who will then ensure that your message reaches the Doctors. Once again, please accept our apologies.
We put great emphasis on recruiting suitably skilled and motivated staff who will help us in delivering the best care possible for our patients. After initial induction and training in their individual roles e.g. reception or dispensing we then have whole practice training events between 1.30pm and 4.30pm once a month. These meetings allow us the opportunity to reflect on the services that we provide, to consider how we can meaningfully interpret and implement NHS innovations and reforms, to learn from situations where we feel that we could have done better (using a tool known as Significant Event Audit), and to provide generic staff training. Although the Practice will still be accessible, to enable the doctors and staff to keep up to date the practice will not have any routine GP clinics or appointments between 3.30pm and 4.30pm on the following dates - Tuesday 8 September, 13 October, 10 November and 8 December 2020.
During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the Practice. We are trying to protect all our patients, in particular vulnerable patients, as well as practice staff. We would also recommend in accordance with Government guidance, that patients wear a face covering when attending the Practice. We have reduced some of our services in line with official guidance and so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the Surgery to get advice and assessment by telephone or online via askmyGP. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or offer advice via a telephone consultation. For an update on the latest information regarding services please click Our Services and how to access them
Coronavirus - Change to Dispensary Services
Our Dispensary opening times have returned to normal and are 8.30am - 6.00pm. The Dispensary will be closed as usual for an hour on the 1st and 3rd Wednesday of each month from 12.30-1.30pm. Please do not come to collect medication on the off chance that it may be ready. We will text you or telephone you to let you know when your medication is ready for collection. Please continue to stay safe and observe the social distancing measures we have in place at the Practice.
CHANGE OF SYSTEM FOR BOOKING GP APPOINTMENTS -
We have reviewed our appointment system and have made the following changes from:
Thursday 2 April 2020:
The current open surgery system has changed. All medical queries should be requested via askmygp. If you do not have access to the internet please contact the surgery on 01400 281220.
EXTENDED ACCESS APPOINTMENTS - We are pleased to be able to now offer patients access to routine, pre-booked appointments at evenings and weekends. Extended hours run between 18:30 and 20:00 weekdays and 09:00 and 12:00 Saturday and Sunday and are available on bank holidays and across the Easter, Christmas and New Year periods.
Appointments are for pre-bookable, non-urgent consultations with GPs and Nurses and Physiotherapists. For more information click HERE.
GDPR, PATIENT PRIVACY NOTICE - On 25 May 2018 the new EU General Data Protection Regulation (GDPR) came into effect. Here is a copy of our Privacy Notice which includes information on how we use and protect your personal information, and your rights relating to this.
Patient Survey Results 2019 - The latest results from the National GP Patient Survey for Long Bennington Medical Centre can be found here.
Latest Healthwatch Lincolnshire information
Please click here for the latest Healthwatch Lincolnshire Newsfeed Posts from Healthwatch Lincolnshire (1 November 2019). The launch of their new website Healthwatch makes it easier for you to have your say about the future of your local NHS.